Customer Service Skills

Duration:

A one day course.

Course Profile:

Aimed at all “frontline” staff that interact with both internal and external customers. This very interactive course uses a mixture of discussion, exercises and group work to focus on not only consistently meeting but exceeding customer expectations.

Benefits:

This course aims to develop an awareness of the benefits of customer care within an organisation. It will also help staff to develop confidence in dealing with customer complaints.

Course objectives:

By the end of the course, participants will be able to:
• Understand why customer care is important
• Distinguish between good and bad customer service
• Explain the importance of effective communication
• Understand how to deal with customer complaints with confidence
• Deal effectively with awkward and demanding customers

The content of this course can be tailored to meet your company’s needs.

In house course: