Privacy Policy

Privacy Policy

GH Training Solutions Privacy Policy

About Us

GH Training Solutions is an independently owned Food Safety and Health & Safety training specialist based in Southampton.  Established in 2006 GH Training Solutions specialises in running both public and in-house training courses from introductory courses to supervisor training and employer consultancy, particularly within the food and hospitality sector.

GH Training Solutions is the data controller for your personal data.

In Brief

When you provide us with your data, we will use it to provide you with the service(s) about which you have enquired or booked. We will use your data in a responsible and legitimate way and in a manner which you would reasonably expect.

We will take reasonable steps to secure your data and will not provide your details to other organisations for their marketing purposes. You can ask us for details of the information we hold, and you may request we make changes to incorrect or out-of-date information. You can also unsubscribe to any of our marketing emails at any time.

By using this site or/and our services, you consent to theProcessing of your Personal Data as described in this Privacy Policy.

Our Commitment To Fair Processing

GH Training Solutions is committed to:

  • Processing all or any data in a lawful, fair and transparent way
  • Providing you with information held about you or answer queries about our data processing upon request.
  • Only processing your data in the ways outlined in this policy
  • Processing minimal data. We only gather and use data which is necessary for us to fulfil our service obligations to you
  • Ensuring the accuracy of data held and protecting the integrity and confidentiality of personal data.

How we collect, store and use your data

Visitors to our Website

When someone visits www.ghtrainingsolutions.co.uk, services such as Google Analytics, uses a cookie to collect information about visitor behaviour. This helps us to understand how our website is being used and can help us identify which parts may need improving. We do not make, nor allow Google Analytics to make, any attempt to identify individuals from this information.

Email Or Website Enquiries

If you send us an email or submit an enquiry form through our website, you will be providing your personal contact details. We will hold and use these details in order to keep you updated about the service you requested, contact you to obtain additional information and to identify previous purchases in order to determine eligibility for any promotional discount.

We cannot guarantee the security of data transmitted over the internet and you accept this when you submit your enquiry.

GH Training Solutions Booking Form 

In order to ensure you get the most out of your course or in-house training we aim to tailor the course to suit your needs. We also will assess if the course is the most relevant for you. We will ask you to complete a booking form which includes your personal contact details so that we may get in touch with you in the event of changes to the course.

We will also ask if any of the candidates have any special needs, e.g.: Permanent or long term disability, temporary disability, medical condition, a specific learning need or if they speak English as a second language’ which will allow us to either tweak the course delivery format for those attending or request ‘reasonable adjustments’ from the awarding body.

Online Course Booking

Occasionally, we may promote of offer our courses via online platforms such as Eventbrite. If you sign up for a course via Eventbrite, you are providing your personal details to Eventbrite and you should consult with their privacy policy.

 

How We Use Your Personal Data

For Certification

In order to obtain a course completion certificate, GH Training Solutions must provide to Highfield (or the relevant awarding body) your name, gender, date of birth and you must sign a declaration.

If you undertake an online course with us, we must register you for the course through the awarding body’s web portal. For this, we must provide your name and email address in order to create a unique user profile. The system will issue log-in links and password reminders to this email address.

To fulfil our contractual obligations to you

We will communicate with you to arrange in-house training, confirm public course booking, to issue invoices and secure payment and confirm details of bookings made.

For Our Marketing

As part of the course sign-up or post-course evaluation, we will also ask you if you would like to receive our monthly email newsletter. If you agree, you will be added to our mailing list. We use a 3rd party data processor, MailChimp, to send our newsletter.

You have the right to change your mind and can withdraw consent at any time by clicking on the unsubscribe link contained within each newsletter, or by contacting us on 02380 993866 or info@ghtainingsolutions.co.ukto request removal.  Customers who unsubscribe will still service receive emails such as joining instructions or other communications regarding their booking.

 

We will not pass or sell your data to anyone else for their marketing, market research or commercial purposes. We will hold your personal data for as long as is appropriate to fulfil booking obligations, ensure certification is issued and as long as you have an interest in hearing from us about relevant training opportunities.

Your Rights 

You may instruct us to provide you with any personal information we hold about you by emailing your request to info@ghtrainingsolutions.co.ukor writing to us at 102 Newtown Road, Southampton, Hampshire SO19 9HQ.

If you believe any of the information we hold to be incorrect or out of date, you may request us to amend or remove it.

You have the right to withdraw consent to marketing emails and can unsubscribe at any time.

Business Transfers

In the event of a sale, merger, consolidation, liquidation, reorganisation, or acquisition, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

Links to Other Websites

Our websites contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact us on info@ghtrainingsolutions.co.ukor writing to us at 102 Newtown Road, Southampton, Hampshire SO19 9HQ.

Changes to this Privacy Notice

This privacy notice was last updated on 1stFebruary 2019.

CONTACT US
For information and questions you may have click here

What Our Customers Say About Us

Your passion for the subject and knowledge you imparted to my team will no doubt make a huge difference as they go about passing this on to our franchisees and their team members in our stores. My team spoke very highly of their time with you and I can see the confidence boost your course has given them in this critical area of expertise

Laura Carter

GH Training Solutions
5.0.0
2018-07-02T14:55:54+00:00

Laura Carter

Your passion for the subject and knowledge you imparted to my team will no doubt make a huge difference as they go about passing this on to our franchisees and their team members in our stores. My team spoke very highly of their time with you and I can see the confidence boost your course has given them in this critical area of expertise
As an experienced trainer myself, I recognise and recommend the quality of Ghislaine's training and style of delivery, particularly the way she met the individual needs of everyone on the course and made sure that we were fully engaged and able to share our own knowledge in a supportive and positive environment.

Rod Carver - Level 3 Food Safety Attendee

GH Training Solutions
5.0.0
2019-02-01T12:23:29+00:00

Rod Carver - Level 3 Food Safety Attendee

As an experienced trainer myself, I recognise and recommend the quality of Ghislaine's training and style of delivery, particularly the way she met the individual needs of everyone on the course and made sure that we were fully engaged and able to share our own knowledge in a supportive and positive environment.
At Southern Co-op, we have worked with Ghislaine (GH Training Solutions) for several years and have continued to be impressed by her professionalism. Ghislaine communicates well, from the initial joining instructions right through to the course results, which have always been excellent. Our colleagues talk favourably about Ghislaine's teaching methods and how much they enjoy her courses which take place in a pleasant, relaxed environment.

Linda Masterman
Academy Training Manager
Southern Coop

GH Training Solutions
5.0.0
2019-04-01T18:05:56+00:00

Linda Masterman
Academy Training Manager
Southern Coop

At Southern Co-op, we have worked with Ghislaine (GH Training Solutions) for several years and have continued to be impressed by her professionalism. Ghislaine communicates well, from the initial joining instructions right through to the course results, which have always been excellent. Our colleagues talk favourably about Ghislaine's teaching methods and how much they enjoy her courses which take place in a pleasant, relaxed environment.
FB-AVAK have used GH Training Solutions several times in the past year, and have always found the courses to be interesting and informative. Ghislaine has a way of making courses fun, even when the subject matter (Health & Safety) can occasionally be a bit dry.

I would highly recommend GH Training Solutions for any business looking for staff training.

Phillip Harben

GH Training Solutions
5.0.0
2018-07-02T15:01:47+00:00

Phillip Harben

FB-AVAK have used GH Training Solutions several times in the past year, and have always found the courses to be interesting and informative. Ghislaine has a way of making courses fun, even when the subject matter (Health & Safety) can occasionally be a bit dry.
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All courses are accredited by Highfield, one of the UK's leading awarding bodies for vocational qualifications and work based learning